Refund policy
At NiceOne Organics, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so we can review the issue.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused, unopened, and in its original condition.
- The original packaging must be intact.
- Proof of purchase or order number must be provided.
- For hygiene and safety reasons, opened or used herbal, wellness, powder, tea, or consumable products cannot be returned unless they were received damaged, defective, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos or video of the product
- Photos of the packaging
- A brief explanation of the issue
After verification, we may offer a replacement, refund, or another suitable resolution.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used consumable products
- Products without original packaging
- Products damaged due to misuse or improper storage
- Items returned after the return period
- Products purchased during certain clearance or final-sale promotions, where clearly stated
Refunds
Once your returned product is received and inspected, we will inform you whether your refund has been approved.
Approved refunds will be processed using the original payment method where possible. Processing time may vary depending on your payment provider.
Original delivery charges may not be refundable unless the product received was damaged, defective, or incorrect.
Contact Us
For return or refund assistance:
WhatsApp: 03025704442
Email: lpro77024@gmail.com